Have you ever wondered why your team seems to get so much done in the evenings when everyone else is asleep? Or why they’re up before dawn to make sure no one gets the midnight start? If you’re like most businesses, you might have given up on getting the most out of your end users. It can be difficult to keep working with team members who aren’t as dedicated as you would like them to be. Especially when you’re tired and don’t feel like going above and beyond. The same happens in the case of Dynamics 365. So without further ado, here are 5 tips for turning Dynamics 365 training into a rewarding experience for your team.
Get to Know Your Users
To ensure great success with your end users, it’s important to get to know them. It means spending time with each of your members of staff, trying out different tasks and roles with them, and getting to know their personalities and work habits.If you can, spend some time in each employee’s shoes, from start to finish. It will help you understand; what they like, what they don’t, and how best to support their needs.
Use Live Help
One of the best ways to get to know your team members is to use virtual assistance. These tools allow you to engage with your team remotely and see what their experience is like, from start to finish. It can be incredibly beneficial when you have large teams or multiple departments spread across different locations.You can see what a particular task feels like, how they move through a procedure, and what questions they might be asking themselves as they work. It’s also a great way to see how they interact with others and other departments in your company.
Training By Making Changes
One of the best ways to keep your team on their toes and motivated to learn is to have them contribute to the learning themselves. It can be done in a couple of different ways. The first is through structured training sessions. These can be created to cover a variety of topics, from general business skills to more advanced uses of Dynamics 365.The best way to structure a training session is to have each person on your team pick a topic, and then have them work through a series of questions and answers with the rest of the team.It is a great way to get your team members on the same page and encourage them to ask questions rather than provide answers.
Record the Session
Another way to ensure your team gets the most out of their time with you is to record their experience. It will not only allow you to see what each person likes and doesn’t like, but it will also help you to create a better experience for everyone in the future.You can even create a learning agenda with questions people might want to ask, as well as answers they can use to improve their skills.This way, everyone feels like they’re making progress, and you can factor in how best to support each person’s needs as they move through the training.
Take Regular Feedback
One of the best ways to get the most out of your team members is to give them feedback on their performance. It can be as simple as giving them a quick “thank you” for each task completed or giving them feedback on how they can improve. But giving feedback doesn’t have to be negative.It can be as simple as saying “That question took you a little longer to respond to, but you did a great job answering it” or “I like the way you wrote that report, but it would be helpful if you could look over it again before you presented it.”
Whether you’re looking for ways to get the most out of your team or just want to make the most of their abilities, there’s a lot you can do to make the most of your end users. One of the best ways to do this is to get to know them, use virtual assistance, train by making changes, record the session, take regular feedback, and conclude.